Xerox eConcierge

Managed supply service with free lifetime repair

Keep track of toner & paper levels, consolidate supply orders, and guarantee free lifetime repair coverage with eConcierge from Xerox.

For the small business tight on time & space, the eConcierge service offers supply monitoring, ordering, and delivery without you having to lift a finger. The Supply Assistant application identifies hardware models & supplies to make ordering a breeze.

Two men meeting

What

Customers

Are Saying

Free Lifetime Service

"We have four Xerox Phaser [printers] taken care of by [Xerox] eConcierge. Monitoring the printers is a breeze, and the extended warranty benefit is an excellent value-added proposition."

Phill Collett

Citrus Motors

"I placed two orders for toner cartridges as soon as we needed them. Within 30 days, I received a letter indicating we are now covered under a service contract through this program. Hopefully, we will not need any additional service assistance on this printer, but it is great to know that as long as we purchase our supplies through the [Xerox] eConcierge program, we have the added protection of a service contract for no additional fees!"

Mary Kate Reese

Atlanta North Center for Change

Supports Multiple Brands

"I really like the monitoring of the toner on my non-Xerox printers as well as my Xerox printers. This is an excellent solution for companies that own their equipment and need a way to manage printing inexpensively."

Jenny Sheppard

N.C. DENR

It's Free

"The price is right, the service is fast, and the associates are courteous and helpful. This winning combination keeps us coming back!"

Joan Irving

Howard County Public School System

Easy to Use

"I am very happy with how easy [Xerox] eConcierge is."

Tammy Wollum

Unique Project Management

"I love the program, and I like that it reminds me that it's here so I don't forget to look."

Jenny Sheppard

N.C. DENR

The Bottom Line

"All in all, [Xerox] eConcierge is a great service, and I appreciate what you've done so far!"

Joan Irving

Howard County Public School System

"All of the customers we have signed up for [Xerox] eConcierge find this program very beneficial to their business."

Angela Wilson

Neo Technologies

Xerox eConcierge Provider

Super Convenient

"We can't afford to have a large amount of inventory sitting around, yet we need it, when we need it, so two thumbs up on convenience!"

Tammy Wollum

Unique Project Management

"The program is FAST! I ordered one day and received my toner the next afternoon. Previously it was at least a week turnaround, and sometimes that's too long if you only have one color and no color toner."

Jenny Sheppard

N.C. DENR

"The [Xerox] eConcierge program has been a real time saver. I no longer have to keep checking the supplies because I receive an email when toner is low or a fuser needs to be changed. I highly recommend this program."

Donna Krieger

GO!/C2

"I.T. Works is relatively new to the Xerox eConcierge program, but we have already found that Xerox has been able to identify and resolve an issue that has plugged our customers for many years in how they manage their printer consumables on a daily basis."

Greg Starr

I.T. Works

Xerox eConcierge Provider

Xerox eConcierge

Read more about Xerox eConcierge.